Atebubu is the Municipal capital of Atebubu-Amantin Municipality in the Bono East Region. It has a population of 144,947 and about 70% of the economic activities are supported by agriculture (Ghana Statistical Service 2014).
Atebubu Municipal Hospital is the only public hospital in the Municipality serving this whole population. It has a workforce of about 1000 workers with varied professional backgrounds offering clinical and non-clinical care. The hospital serves as referral point for one private hospital (Woodland Medical Centre), 21st Century Clinic, eleven (11) Community Based Health Planning Services (CHPS), two (2) Health Centre, one (1) Clinic, and one Reproductive and Child Health Service Unit, a Maternity Home, Scan unit coupled with a number of Pharmacy and Laboratory units in the municipality.
The dental clinic at Atebubu Municipal Hospital was established in the year 2020 and amidst the innumerable interventions to getting the community informed about the need and availability of dental care services, the attendance is inappreciably low. In a research work done, Amponsah-Gyima (2011) revealed that there was a reduction in out-patients’ attendance which was linked to patients’ dissatisfaction with the quality of services delivered. Some of the factors attributing to this were poor staff attitude towards patients and delay in service delivery at the out-patient department. Several other studies about patients’ satisfaction have been conducted but literature search revealed no single such studies have been done at the dental clinic in this hospital. It is necessary to assess patient satisfaction because improving patient health care has become a priority for all health care service institutions (Manzoor et al., 2019), to continually improve upon their services.